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Kwikset, Schlage, and Emtek Door and Security Hardware

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? HelpDesk > Returns > JVJ Hardware
 
  Returning JVJ Hardware Products
All JVJ Hardware Products we sell comes with a 30-day satisfaction guarantee. For more information about refunds, exchanges, and return deadlines, see our general Returns Policy.

Product Specific Exceptions: 25% restocking fee applies to items designated as "Special Order".
Warranty Claims: Lockhouse.com will replace JVJ Hardware products with manufacturing defects purchased direct from Lockhouse.com, for a period of 90 days from your receipt of product. After 90 days contact JVJ Hardware Customer Service, 1-
800-969-4393.

All you have to do is complete the Return Request Form. We will promptly provide you a Return Merchandise Authorization# with instructions by e-mail. Packages delivered to Lockhouse.com without a Return Merchandise Authorization# will not be accepted from delivery agent.

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