1. Any claims of error or shortage must be made within 5 days of receiving your order.
2. Lockhouse.com will issue a return shipping label by email for return of the mis-shipped items. Replacements will be shipped as soon as we receive the returned items and verify the error and the condition of the items returned.
3. If you want the replacements sent before we receive the returned items, it will be processed as a new order with separate charges. You will be issued credit for the original shipment upon return.
4. Replacements will be shipped to you at the method originally paid for. We will not expedite shipping unless it was originally paid for or a new charge is added.
5. All Mis-Shipped Merchandise must be returned in new undamaged / uninstalled condition in its original packaging with all the parts included by the manufacturer. Returned merchandise that has been installed, missing or damaged packaging, open screw hardware packages, and/or missing parts, will be accessed a restocking fee that will vary from 15% up to the full purchase price
6. Returned products must be packaged in an outer box to preserve its appearance for resale - (no labels or writing on the manufacturer's box)
7. If you elect to receive a refund and not replacements, you will only be issued a refund for the cost of the items and not shipping charges.
8. If the items returned to us were the correct items, you will be charged a re-stocking fee and the cost of the return label.

If you need replacement of a product that was shipped incorrectly, please submit a Return Request by clicking  here  Shortly after, during business hours, you will receive an email with authorization and instructions for your return.  .

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