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Kwikset, Schlage, and Emtek Door and Security Hardware

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? HelpDesk > Returns > OOPS. I ordered the wrong item.
 
  Replacing Merchandise Ordered in Error
We do not offer exchange service because of associated shipping charges and restocking fees. If you need to replace product that was ordered incorrectly, please submit a Return Request by clicking  here  Shortly after, during business hours, you will receive an email with authorization and instructions for your return. 

Then place a new online order for your replacement items. If your order contained keyed alike items and you need to match the same key with your replacement, you can select the option "Key like my previous order" when reordering.

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