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Your Emtek order
is custom manufactured and will usually arrive to you in approximately 2 weeks. What does this mean to you? It simply means when you order a custom manufactured Emtek Product you need to be prepared to wait two weeks from the date of your order before your order arrives on you doorstep. Most of our Emtek orders are shipped 5-7 days from the date of order and our customers are pleasantly surprised when they receive their order quicker than expected. The beauty of Emtek Products is it is a custom manufactured program with thousands of possible configurations to design door hardware that achieves your taste and originality. This is why you won't find Emtek Products on a store shelf. Some of our competitors don't make note on their web site when you will receive your order, leading you to believe they stock these products (they don't). Others state unrealistic lead times that create customer dissatisfaction with the online retailer. We choose to be honest with you and if time constraints prohibit you from waiting two weeks to receive your order, we understand. We would rather loose your business than pad the delivery time and chance misleading you. When we receive your order we open and inspect it for accuracy before we ship it to you. On rare occasions we discover an error in your order. Sometimes it is Emtek's error and like everyone we aren't perfect, sometimes we make mistakes. When we discover an error with your order we contact Emtek to resolve it and expedite the order at our expense so we can still get your order to you correct and on time, the first time. CUSTOMER SERVICE - Lockhouse excels in customer service and honesty. Customer service is based on communication. If you have a concern with your order, communicate with us and WE WILL COMMUNICATE with you and solve your concerns. We shoot straight from the hip and will not provide you with made-up answers. Too many retailers answer customer questions with what they want to hear and not always the right answer. Our answers may not always be what you want to hear but based on information available to us they will be honest. Since 1999, Lockhouse.com has utilized independent surveys for online sales from real customers provided by BizRate to help us achieve our customer service and business goals. Our business has increased every single month since using these surveys. These surveys are also available for online customers to see how retailers are graded by their customers. The service is totally independent, cost us $0 and would be a tremendous value even if we had to pay for them. You should wonder why all online retailers interested in customer service don't subscribe to this free service??? You can view the Lockhouse.com customer surveys here. |
